For when you visit

Everything you need to know

Our plans to keep you and our team safe during your visit.

Before arrival please read the below guidelines to ensure a safe and enjoyable visit to The Esplanade Hotel in Newquay.

APP | Before visiting, please download our app on the App store here or the Google Play Store here as this is where you can access all the information needed for your stay, including menus.

CHECK IN | Head to our app for pre-check in details (have your email address and booking reference handy.)

DINING AND BAR CLOSURES | Please note that our restaurants and bars will shut at 10pm each evening from Thursday 24th September 2020. Guests will be unable to lounge in these areas after this time.

HOUSEHOLDS | Please note it is now against the law to travel with people from outside your household or support bubble. You may be asked to prove you are from the same household on arrival at the hotel.

FACE COVERINGS | From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel. Please note that when table service is in operation when dining, masks are not required. For theirs and your safety, our staff members will be wearing a face covering.

CASH | Unfortunately cash payments are prohibited throughout the hotel, contactless and card payments are to be used, or please contact us to set up a direct debit option.

DINING | Breakfast, lunch and dinner times must be pre-booked before dining. This can be done through the app or before arrival through our reservations team. If you'd prefer a breakfast hamper, these will be available to order the night before from reception and will be delivered to your room. Room service will also be available (charges apply.) All our menus can be found on our app.

TABLE RESERVATIONS | Please note that tables in our restaurant and lounge can be booked for a maximum of six persons per table.

SANITATION | Throughout the hotel you will find sanitiser and hand washing facilities, please remember to wash your hands regularly throughout your stay.

SOCIAL DISTANCING | In line with the government guidelines, please remain a minimum of 2m plus away from other guests. Only you and people from your "bubble" to enter the lift at the same time; please use the stairs where possible.

REST ROOMS | Please use your room toilet where possible instead of public toilets.

RECEPTION | Call or message before going to reception. Dial 0 from your in-room phone, or head to the live chat on our app.

TABLE SERVICE | Our bars will operate on table service only, please don’t approach the bar - we'll come to you!

HOUSEKEEPING | You'll have the option to opt out of daily housekeeping.

SUSPECTED CASES | If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.

If you have any questions please do get in touch as our team are on hand to help...

T | 01637 873333
E | email us