Let us help

Some frequently asked questions answered, ahead of your arrival.

What time is check in?

Your room is guaranteed for 3pm check in. If you arrive earlier, you’re more than welcome to use the facilities from or book in for lunch or children's afternoon tea.

Are you participating in the Eat Out to Help out scheme?

Yes we are, applicable on lunch, children's afternoon tea and dinner menus. Please see full details here.

Are the facilities included in my stay?

Yes, as a hotel resistant you’ll have full access to our facilities during your visit, and on the day of departure. You’ll also receive 10% discount on any spa treatments booked at Fistral Spa (exclusively for adults) at our sister hotel the Fistral Beach Hotel and Spa. We recommend pre-booking before arrival to avoid any disappointment.

 

Do you allow dogs?

Yes, we have some rooms that are dog friendly. There’s an additional £15 per night fee for dog bookings and we must be advised if you're bringing a dog before arrival day. Please note that dogs are not allowed in the restaurant or leisure areas.

COVID-19 related

I’m staying in August 2020, are all your facilities open?

Our indoor pool reopened on 25th July 2020 and the sauna is due to re-open on 15th August 2020.

Do I need to wear a mask during my visit?

From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) When table service is in operation when dining, masks are not required and for theirs and your safety, our staff members will be wearing a face covering.

Can I use cash during my visit?

Unfortunately cash payments are prohibited throughout the hotel, contactless and card payments are to be used, or please contact us to set up a direct debit option.

Do I need to book for breakfast, lunch and dinner?

Yes, dining times must be pre-booked before dining. This can be done through the app or before arrival through our reservations team. If you'd prefer a breakfast hamper to the room, these will be available to order the night before from reception and will be delivered to your room. Room service will also be available (charges apply.) All our menus can be found on our app – download for Apple here or Android here.

Will my room still be serviced daily during my stay?

Daily housekeeping is only on request, as standard we will clean the room every four days, but you can request top-up items during your stay.

If you have any further questions, please do not hesitate to contact us via email on reservations@esplanadehotelnewquay.co.uk.